My assistant is calling the tool multiple times. I inly need it to call it once? Also, while the assistant is waiting on another tool response it says, “Just a sec” over and over. How do I remove this and make sure only to proceed once tool is a certain response?

Set the tool’s async to false to ensure it only gets called once, update your system prompt to instruct calling the tool only after gathering all needed info, and avoid repeated “Just a sec” by limiting filler responses and managing response delay settings.

Thank you. Setting the tool async worked for the first issue. Second Issue: My prompt: "10. [Wait for Technician Assignment] - Say: “Give me a moment while I check if a technician has accepted the job.” - Call function

check_job_status

. - If `"status": "claimed"`: - Say: “Great news! Technician {{technicianName}} is on the way to help you.” - If `"status": "pending"`: - Wait silently 5 seconds and retry (loop). - 11. [Transfer the Call] - Say: “Thanks for your patience. I’ll transfer you now to the technician.” - Call the

transferCall

function." When the assistant first checks it gets this result: "{ "results": [ { "tool_call_id": "", "result": { "status": pending", "technician_name": "" } } ] }" But then when the job get assigned this is the result: "{ "results": [ { "tool_call_id": "", "result": { "status": "claimed", "technician_name": "John Brown" } } ] }" The assistant is not doing anything other than repeatedly calling the tool and saying Just a sec, Hold On... Its not saying the name of the tech or transferring the call. How can I resolve this?

call_id pls

774bc7a3-bf76-4177-840b-d3a3cce590ef

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.